Returns Policy
7-Day Returns
Our products undergo strict inspections before being dispatched. We are not responsible for any parts lost or missing due to transportation. As our products are large items, we do not support returns or exchanges without valid reasons. If a customer insists on returning a product, they must bear the logistics cost of returning it to our warehouse. The product must be unused and unaltered in any way. Upon receiving the returned product at our warehouse, we will process a full refund. Alternatively, we offer the option to purchase a new product at a discounted price.
Products must be returned in their original condition, original packaging, and in a resalable condition, along with a copy of the order confirmation email. Please ensure all labels and packaging are intact and consistent with the purchase. Please note that it may take up to 14 working days to process refunds after receiving the goods.
If you need to return a product or report a fault, please contact us at parasolshops@gmail.com. All requests must be made within 7 days of receiving the product. All other returns (including full refunds) will be at the customer's expense.
Returning a Product
Please inform us (parasolshops@gmail.com) should you need to return an item or report a fault. All requests must be made as soon as you notice them.
All other returns including full refunds will be covered by the customer.
Parasol ® products cannot be held at fault for any returns misplaced by the post, we suggest using a recorded delivery service when posting returns to us.
All other returns (including full refunds) will be the customer's responsibility.
Parasolshops products cannot be held responsible for any returns lost in the mail.
For product returns, please send to:
No. 20, Xiayang Road, Huangzhai Town, Pujiang County, Jinhua City, Zhejiang Province
Here’s how to report a fault:
- Contact us at team parasolshops@gmail.com
- If we are satisfied that the fault is ours (i.e. the item was not of satisfactory quality, fit-for-purpose or as described), we will reimburse the cost.
Refund and Compensation Process
（1）PayPal refunds may take up to 24 hours to process and appear in your account.
（2）Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
Note: The price of the products on our website will fluctuate with the cost, and we will not refund any difference caused by this.
So, how did it start?
It began with Charles' vision to create a remarkable outdoor patio umbrella, and through perseverance and unwavering dedication, he has crafted an exceptional product that enhances the outdoor experience for all who embrace it.
Today, Charles stands proud as his outdoor patio umbrella brand has become synonymous with quality, style, and durability. The Charles Outdoor Umbrella has transformed countless yards into inviting retreats, allowing families and friends to gather comfortably under its protective canopy. Charles' dedication and passion have turned his dream into a reality, earning his brand a reputation as one of the leading names in outdoor living.