FAQs
Shipping & Orders
1. How does my order get processed?
All the orders will get dispatched directly from our warehouse within 2 working days. It would usually take 5-12 workdays to get the package delivered.
2. How can I change or cancel my order?
If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at parasolshops@gmail.com for additional help.
3. Do I need to pay for the shipping and taxes/duties?
We are excited to announce that we now ship to most countries worldwide!
Standard International Shipping
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Cost: $4.99 USD
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Service: Airmail
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Delivery Time: 5-12 business days after your order is dispatched.
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Free Shipping: Enjoy free standard shipping on all orders when you purchase any two or more items!
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Customs, Duties, and Taxes: Orders shipped internationally are subject to customs clearance. Any applicable import duties, taxes, or fees levied by the destination country are the sole responsibility of the customer. We have no control over these charges and cannot predict what they may be.
4. Why shipment delay?
Most cases of delays will be caused by holidays, natural disasters, or carrier delays. If you need any additional help, please contact our customer service.
5. My order never arrives. What should I do?
If you haven't received your package within the standard delivery times, please follow the steps below.
Check the status of your order with the tracking number first.
Contact our customer service immediately for assistance.
6. Missing items or damaged items?
Please contact us without any hesitation. It would be appreciated if you notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.
7. Can I pick up my order?
Unfortunately, the answer is probably no. For now, all products are shipped directly from our warehouse to customers.
SUPPORT
Email: parasolshops@gmail.com
Opening Hours: Monday to Friday: 9am - 6pm
So, how did it start?
It began with Charles' vision to create a remarkable outdoor patio umbrella, and through perseverance and unwavering dedication, he has crafted an exceptional product that enhances the outdoor experience for all who embrace it.
Today, Charles stands proud as his outdoor patio umbrella brand has become synonymous with quality, style, and durability. The Charles Outdoor Umbrella has transformed countless yards into inviting retreats, allowing families and friends to gather comfortably under its protective canopy. Charles' dedication and passion have turned his dream into a reality, earning his brand a reputation as one of the leading names in outdoor living.