Return & Refund Policy
By placing an order through Parasol, you agree to the terms below. These policies ensure full transparency regarding our return and refund procedures.
A. 30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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The item must be in the same condition that you received it (unworn/unused, with tags, and in its original packaging).
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You must provide a receipt or proof of purchase.
B. How to Initiate a Return
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Contact Us: Email us at parasolshops@gmail.com or call us at +44 7392 489699 with your order number and photo/video proof if applicable.
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Authorization & Instructions: Once accepted, we will send you instructions and a return shipping label on how/where to send your package.
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Important Note: Items sent back to us without prior return authorization will not be accepted.
C. Damaged, Wrong Products & Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect:
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Defective / Damaged / Store Error: Return shipping is FREE (Shipping Fee: $0.00, Restocking Fee: $0.00).
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Customer Remorse (Changed mind / Purchased by mistake): The customer is responsible for the actual cost of return shipping. The Restocking Fee is $0.00.
D. Return Method
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Returns must be shipped back By Mail to our designated return center.
E. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you need to exchange an item, please contact us at parasolshops@gmail.com or Call Us at +44 7392 489699.
F. How Can You Get Your Return Shipping Label
Defective Product -
Download and Print
Customer Remorse -
Customer Responsibility
G. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we approved your return, please contact us at parasolshops@gmail.com or Call Us at +44 7392 489699.
Why Parasol
Parasol was founded to solve a simple problem: standard garden umbrellas don't hold up to British weather. Every product we sell is chosen and tested for durability, wind resistance, and genuine UV protection, not just looks.
Today, Parasol customers across the UK rely on us for shade solutions that stand up to real outdoor conditions. Every umbrella in our range is backed by our 30-day returns policy and a UK-based customer service team you can actually reach.