Shipping Policy
This policy is applicable to United Kingdom orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
A. Shipping Cost
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Free Shipping on all orders.
B. Transit, Handling & Order Cut-off Time
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Handling Time: 1 – 2 business days (Monday to Friday).
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Transit Time: 3 – 7 business days (Monday to Friday).
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Order Cut-off Time: 5:00 PM (GMT).
C. Delivery Terms
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We use standard shipping carriers to deliver your products.
D. What Happens After You Place an Order
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You will receive a confirmation email after placing your order containing your order details and receipt.
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If you do not receive a confirmation email, please check your spam folder or contact us at parasolshops@gmail.com or +44 7392 489699 with the subject line "Order Confirmation Not Received".
E. How to Check Order Status
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Once your order has shipped, you will receive a tracking number via email.
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If you haven't received a tracking number after 5–7 business days, please contact customer support for assistance.
F. Change of Address
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We cannot change the delivery address once the package is in transit.
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If you need to request an address change, please contact us within 24 hours of placing your order.
G. Order Cancellations
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We accept order cancellations at any time before the item is dispatched.
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If your order has already been shipped, please refer to our Return & Refund Policy.
H. Parcels Damaged in Transit
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If a package arrives damaged, please reject the delivery if possible and contact us immediately.
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If the parcel was delivered while you were away, please take photo proof and email customer service for next steps.
I. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Contact Us
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Brand: Parasol
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E-mail: parasolshops@gmail.com
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Phone: +44 7392 489699
Why Parasol
Parasol was founded to solve a simple problem: standard garden umbrellas don't hold up to British weather. Every product we sell is chosen and tested for durability, wind resistance, and genuine UV protection, not just looks.
Today, Parasol customers across the UK rely on us for shade solutions that stand up to real outdoor conditions. Every umbrella in our range is backed by our 30-day returns policy and a UK-based customer service team you can actually reach.