Warranty
- Our warranty policy covers all orders for up to 6 months after the sale, with a 30-day return and refund policy to give you peace of mind when buying. Please note that the warranty only applies to the first purchase made by the original owner from the online shop. The warranty period begins upon receipt of the product. Please retain your original invoice to validate your purchase for warranty purposes. See the table below for details.
Please note that if your product arrives with shipping damage, claims should be made within 7 days of receipt of the product. - Parasol will provide free repair and maintenance for damage or defects covered by the warranty. Please send photos and/or videos of the defect for parasolshops@gmail.com assessment first.
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The period of warranty is calculated from the date of purchase. This is in addition to any of the rights the customer may have by law. This warranty is not intended to modify or limit such rights.
So, how did it start?
It began with Charles' vision to create a remarkable outdoor patio umbrella, and through perseverance and unwavering dedication, he has crafted an exceptional product that enhances the outdoor experience for all who embrace it.
Today, Charles stands proud as his outdoor patio umbrella brand has become synonymous with quality, style, and durability. The Charles Outdoor Umbrella has transformed countless yards into inviting retreats, allowing families and friends to gather comfortably under its protective canopy. Charles' dedication and passion have turned his dream into a reality, earning his brand a reputation as one of the leading names in outdoor living.