Warranty
- Warranty
- Our warranty policy covers all orders for up to 12 months after the sale, with a 30-day return and refund policy to give you peace of mind when buying. Please note that the warranty only applies to the first purchase made by the original owner from the online shop. The warranty period begins upon receipt of the product. Please retain your original invoice to validate your purchase for warranty purposes. See the table below for details.
Please note that if your product arrives with shipping damage, claims should be made within 7 days of receipt of the product. - Parasol will provide free repair and maintenance for damage or defects covered by the warranty. Please send photos and/or videos of the defect for parasolshops@gmail.com assessment first.
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The period of warranty is calculated from the date of purchase. This is in addition to any of the rights the customer may have by law. This warranty is not intended to modify or limit such rights. This warranty is given subject to the following conditions:
It is the buyer's responsibility to ensure any product is correctly mounted in a suitable base or anchor fixing system, taking in to account the size of the product and prevailing weather conditions.
This warranty does not cover repairs or replacement parts which are necessary because of an accident or because of careless use of the product. This includes care and maintenance.
If your parasol was purchased before May 2017, you will need to use an oil-based preservative. Any parasol bought after May 2017 will be a water-based finish.
This warranty does not cover damage of products caused from or by wind, fire, theft, vandalism or misuse.
- Limitation of liability
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In no event shall Parasol be liable for any consequential, incidental, special or punitive damages or losses, whether direct or indirect, in connection with the purchase, use or operation of the product. Parasol shall not be liable for property damage, personal injury or death caused by misuse of the item. -
* Parasol reserves the right of final decision.
So, how did it start?
It began with Charles' vision to create a remarkable outdoor patio umbrella, and through perseverance and unwavering dedication, he has crafted an exceptional product that enhances the outdoor experience for all who embrace it.
Today, Charles stands proud as his outdoor patio umbrella brand has become synonymous with quality, style, and durability. The Charles Outdoor Umbrella has transformed countless yards into inviting retreats, allowing families and friends to gather comfortably under its protective canopy. Charles' dedication and passion have turned his dream into a reality, earning his brand a reputation as one of the leading names in outdoor living.