Warranty
- Our warranty policy covers all orders for up to 6 months after the sale, with a 30-day return and refund policy to give you peace of mind when buying. Please note that the warranty only applies to the first purchase made by the original owner from the online shop. The warranty period begins upon receipt of the product. Please retain your original invoice to validate your purchase for warranty purposes. See the table below for details.
Please note that if your product arrives with shipping damage, claims should be made within 7 days of receipt of the product. - Parasol will provide free repair and maintenance for damage or defects covered by the warranty. Please send photos and/or videos of the defect for parasolshops@gmail.com assessment first.
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The period of warranty is calculated from the date of purchase. This is in addition to any of the rights the customer may have by law. This warranty is not intended to modify or limit such rights.
Why Parasol
Parasol was founded to solve a simple problem: standard garden umbrellas don't hold up to British weather. Every product we sell is chosen and tested for durability, wind resistance, and genuine UV protection, not just looks.
Today, Parasol customers across the UK rely on us for shade solutions that stand up to real outdoor conditions. Every umbrella in our range is backed by our 30-day returns policy and a UK-based customer service team you can actually reach.