Returns Policy

Our products undergo strict inspections before being dispatched, we do not support returns or exchanges without valid reasons. If a customer insists on returning a product, they must bear the logistics cost of returning it to our warehouse. The product must be unused and unaltered in any way. Upon receiving the returned product at our warehouse, we will process a full refund. Alternatively, we offer the option to purchase a new product at a discounted price.

Products must be returned in their original condition, original packaging, and in a resalable condition, along with a copy of the order confirmation email. Please ensure all labels and packaging are intact and consistent with the purchase. Please note that it may take up to 14 working days to process refunds after receiving the goods.

If you need to return a product or report a fault, please contact us at parasolshops@gmail.com. All requests must be made within 7 days of receiving the product. All other returns (including full refunds) will be at the customer's expense.

Returning a Product

Please inform us (parasolshops@gmail.com) should you need to return an item or report a fault. All requests must be made as soon as you notice them.

All other returns including full refunds will be covered by the customer.

Parasol ® products cannot be held at fault for any returns misplaced by the post, we suggest using a recorded delivery service when posting returns to us.

All other returns (including full refunds) will be the customer's responsibility.

Parasolshops products cannot be held responsible for any returns lost in the mail.

For product returns, please contact us !

Here’s how to report a fault:

• Contact us：  parasolshops@gmail.com
• If we are satisfied that the fault is ours (i.e. the item was not of satisfactory quality, fit-for-purpose or as described), we will reimburse the cost.